Cart 0

Policies

PLEASE, Contact Us for any questions we'd be happy to help you, over 18 years of online worldwide internet sales from our domains.

All business is conducted in U.S. English, you can use google.com > translate for any world language translations.

ERRORS & OMISSIONS
Online Pricing - We make every attempt to make sure that our pricing quoted online is accurate. We do however retain the right to CORRECT any errors in pricing that may appear on the Web Pages. We will email you if we do discover any errors in pricing. If the pricing quoted by the Website / Shopping Cart has an ERROR We will ONLY HONOR OUR Corrected Price. If you have found a pricing error please let us know immediately. We do try very hard to eliminate errors, pricing mistakes and computer coding problems but sometimes they may occur.

GENERAL ERRORS

Sometimes errors happen, we are only human. Production, fabrics, sewing, packaging or shipping errors can occur No Problem we will fix any errors just Contact Us. Mistakes are part of life and made all the time in the course of a business and when we make them we do our very best to correct the problem, thanks for understanding.

ADULT DESIGNER HOSPITAL GOWNS: THESE ADULT HOSPITAL GOWNS ARE NOT INTENDED OR PROMOTED FOR USE AS A CHILDREN’S HOSPITAL GOWN OR SLEEPWEAR. OUR HEALTH APPAREL IS NOT FOR STERILE MEDICAL PROCEDURES. IF MEDICALLY SOILED DISPOSE OF IMMEDIATELY AND PROPERLY.

Online inventory is In Stock and Shipping Daily or Next Day. Inventory is controlled by an active virtual tracking database. No back orders or pre-orders. If an item is out of stock or over ordered we will substitute the next closest fabric print (very rare, five times in 18 years).

CANCELLATION OF COMPLETED ORDERS
Your order starts to process immediately upon submission. PayPal, Credit Card and Merchant fees are charged immediately. If the Customer CANCELS the ORDER by email BEFORE or AFTER a shipping label is generated but BEFORE products are shipped out (SHIPPED) - there is a 10% CANCELLATION FEE DEDUCTED based on the TOTAL PURCHASE PRICE. WHY? PayPal, credit card / merchant fees are charged immediately, pick and pull labor, restocking, database management, shipping label and our time for reprocessing, cancelling and corrections. We get charged immediately upon submission. We would be happy to work with you. Contact Us.

example :
total purchase  = $100.00 - the refund will be only $90.00 refunded for cancellation of completed orders. 10% FEE DEDUCTED = $10.00
example :
total purchase  = $24.95 - the refund will be only $22.45 refunded for cancellation of completed orders. 10% FEE DEDUCTED = $2.50 (2.495 is rounded up)

Once products are SHIPPED go to the Shipping Exchanges Returns Page, no problem.

*Changes, Reprocessing usually have a $1.00 service charge.

EXCHANGES / RETURNS
Sorry for obvious HEALTH and SAFETY reasons: NO WORN OR SOILED GARMENTS can be ACCEPTED BACK
Exchanges/Returns in the original new condition sent to you. CLEAN, NEW, UNWORN! No smoking, no human or pet hairs, no perfume etc.

Surgical Masks are NOT REFUNDABLE, NOT RETURNABLE, NOT EXCHANGEABLE for health standards and requirements, all sales final for Scrub Masks.

No Problem.
There is a 30 day Exchange / Return LIMIT from the date of purchase. EXCHANGES / RETURNS MUST BE COMPLETED WITHIN 35 DAYS FROM THE DATE OF PURCHASE. Exchanges / Returns must be AUTHORIZED by EMAIL with an Exchange Number or Return Number. By Exchanging Returning the Products you TESTIFY that you have Not Wore or Soiled the products and they contain NO BIOHAZARDS. The Customer pays for exchange / return shipping back to us.

We promise to promptly exchange or refund the merchandise purchase price if you are not totally satisfied for any reason.
There is a 30 day Exchange / Return LIMIT from the date of purchaseShipping and Handling Fees and Service Charges are non-refundable. 

Lost, Missing, Stolen Packages must be reported via email in 35 days from date of order for any inquiries to be filed, after that timeframe 35 days from date of purchase, the order is Closed and Completed. No tracking outside the USA (Customs Number ONLY), it is at will scanning of packages. We do not control the world postal systems or their employees. We simply use the best systems available for the price. We'd be happy to work with you as long as you contact us within 35 for date of purchase, please keep track of your orders and open/check your email.
USA Orders
30 days from date of purchase before any inquires can be made with usps. Shipping times are best estimates based on over 18 years shipping worldwide. Tracking Number is Scanned 24 7 365 by www.usps.
International Orders
Lost, Missing, Stolen, Destroyed, Unknown Address, Customs/Duty Hold, Confiscated, Being Returned, Delivered? The United States Postal Service (USPS) flies the mail to your Country for Country's Postal Service to deliver locally to you. 35 days from date of purchase before any inquire can be made with USPS. Shipping times are best estimates based on over 18 years shipping worldwide. The Tracking Number is ONLY a Customs Number and is Scanned at will, there is NO TRACKING OUTSIDE the USA.


Contact Us by email - What is your Customer/Shopper/Order ID number? 

All Exchanges / Returns must be AUTHORIZED by EMAIL with an Exchange Number or Return Number.
DO NOT RETURN PRODUCTS WITHOUT YOUR AUTHORIZATION NUMBER. Exchange # Return #
NO EXCHANGES RETURNS will be accepted without an AUTHORIZATION NUMBER. (Will be Returned UnOpened)

EXCHANGES / RETURNS
NO PROBLEM. Please Contact Us (preferred method e-mail) and or call (800) 523-6919 (voice mail only) and tell us what you need to have done and by when. Please be patient we will get back to you with your EXCHANGE # / RETURN # AUTHORIZATION NUMBER via EMAIL. Send ALL the product(s) back the way you received them, a COPY of the ORDER RECEIPT and what you need done - information inside. A designer hospital gown and it's matching surgical cap are a set 1 product, exchange / return both.

All Exchanges Returns must use some type of DELIVERY CONFIRMATION in order to ASSURE tracking of your shipments, product(s), as we cannot and do not give credit for items that we do not receive back to our operations center. You may want to use INSURANCE, to fully cover your exchange return order. NO COD's accepted. Thank you very much.

Mailing to a United States Postal Service P.O. Box - Exact Shipping / Mailing Address Format :

Your RETURN ADDRESS must be on the outside of the package top left corner.

surgicalcaps.com
Exchange #(Authorization Number) or Return #(Authorization Number) - pick one
P.O. Box  91750
Los Angeles,  CALIFORNIA  90009-1750  USA

CREDIT / REFUNDS are processed upon review of the exchanged returned merchandise, usually in 5 days. If approved you will receive a Credit / Refund e-mail to confirm the process and the money will be credited only to the method used as payment. Shipping & Handling Charges and Service Fees are NON-REFUNDABLE on any order.

Depending upon the cycle of your credit card, your credit should appear on your next 1 or 2 statements. You can directly call your credit card company for immediate balance and credit updates. Thank you.

If your order / shipment is returned for any reason the customer will be charged the shipping price again for reshipment (except our errors). Please Triple check your input ship to address is complete and correct. Shipping and Handling or Delivery fees are non-refundable. We only refund the product purchase price.

All Exchanges Returns are at the SOLE & FINAL DISCRETION of surgicalcaps.com, hospitalgowns.com and our companies.

INTERNATIONAL ORDERS
CUSTOMS some INTERNATIONAL COUNTRIES may restrict the import of our products. The person receiving the package / products, the Customer - PAYS ANY and ALL applicable VAT, Import Taxes, Fees or Duty Charges upon arrival. Shipping charges are for shipping only and do not include import taxes, fees, duty which may be added by your importing country's government. Check with your local postal customs service agents for regulations before ordering. Every country has different rules and enforcement. MAXIMUM International order purchase is $2495.00 usd each order. If we have to split orders $100.00 usd charge per split.

DISCOUNT COUPON CODES
All coupon codes must be used at time of purchase by the customer on the website, not afterwards (show right on the website). The platform is limited on refunding by either each product price or shipping price not by percentages! Don't order without using your coupon codes (show right on the website) or try your next order. Some products maybe not discountable (hospital gowns). Customers cannot get two discounts or use 2 applied discount coupon codes. WHOLESALE Customers ONLY one discount per order, that would be your wholesale pricing shown on the website - cannot use any other additional coupon codes. 

GIFT CERTIFICATES
All gift certificates must be used at time of purchase, not afterwards. Good for 1 year from date of purchase, please use them.

FOREIGN CURRENCIES / PAYMENTS
Payments may be viewed in USD or many foreign currencies, but all final funding is in U.S. Dollars by the Credit Card and PayPal's terms of financial conversion.

NORTON SHOPPING GUARANTEE PURCHASE is GUARANTEED (guarantee expires 30 days from the date of purchase)
As a thank-you for buying from us, we have purchased a Norton™ Shopping Guarantee for you. There is no cost to you, now or ever.
$10,000 Identity Theft Protection. Receive comprehensive assistance, financial coverage if your identity is stolen anywhere online / offline.
$1,000 Purchase Guarantee. Our terms (returns, refunds, shipping, etc) are independently guaranteed up to $1,000. For any issues not resolved by our customer service team, you may contact Norton Shopping Guarantee for assistance.
$100 Lowest Price Guarantee. If we drop the price for any items you purchased, you will receive the difference up to $100.
If you would like to learn more or make a claim, please visit nortonshoppingguarantee.com 
This guarantee expires 30 days from the date of purchase.

WHOLESALE ACCOUNTS
Inquire by setting up an online account and contacting us via email with your details.
No Sales or Resales on any Amazon Channels are allowed worldwide. Do NOT Re-Sell on Amazon.

CALIFORNIA SALES TAX
We ship out of Los Angeles, California USA with a local Los Angeles sales tax rate of 9.00% added for ONLY within the State of CALIFORNIA deliveries. If you are shipping into or inside CALIFORNIA you will be charged CA State Sales tax on your orders.

CALIFORNIA RESELLERS ONLY
We require a copy of the Valid Sales & Use Tax Permit / Resale Number and a filled out BOE 230 form for all NON-Taxable RESALE California orders. Los Angeles, CA tax of 9.00% will be added for sales within the State of California without VALID permits and forms. Contact Us first.

CALIFORNIA RESALE CERTIFICATE - http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CB4QFjAA&url=http%3A%2F%2Fwww.boe.ca.gov%2Fpdf%2Fboe230.pdf&ei=HOmoVKHGN8jaoASZmoCYDA&usg=AFQjCNGhO80HAYj-vduMknvsjls9Xuqqww&sig2=E6vhbYjytejQegkHY0mjhg&bvm=bv.82001339,d.cGU

CALIFORNIA SALES & USE TAX PERMIT, Verify your Permit - https://efile.boe.ca.gov/boewebservices/verification.jsp?action=SALES

PRIVACY POLICY
You can be assured that surgicalcaps.com will never share your information.

Your Billing and Shipping information is used to verify your payment methods, shipping destination and for us to contact you in case of a problem. Your email address is used to confirm and provide your order and tracking information. If you opted in for emails, or opened an account we do send out discount coupons (save money) and product information from time to time, but you can however opt out with one click to unsubscribe. Thanks.

WEB BROWSER COOKIES
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

COPYRIGHT / TRADEMARKS
The WebSite, its design, and all content included on the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, everything and software ('the Works'), is the exclusive property of surgicalcaps.com, hospitalgowns.com or its content suppliers and is protected by United States of America and International Copyright Laws. The Works may contain, from time to time, material that is the copyright of a third party. NO USAGE IS IMPLIED OR GIVEN WITHOUT WRITTEN NOTICE. DO NOT USE ANYTHING ON THIS WEBSITE WITHOUT OUR WRITTEN PERMISSION.

All Business done is at the SOLE & FINAL DISCRETION of surgicalcaps.com, hospitalgowns.com and our companies.
Any and all threats are treated immediately by terminating All Communication and forwarded to law enforcement.

We reserve the right not to serve you. The Internet is NOT for everyone! No Shirt, No Shoes, No Service. No Soup. Move Along Now. SEINFELD "The Soup - No SOUP for you!" www.youtube.com/watch?v=7WRxEY8o3kc

BY USING THIS WEBSITE WWW.SURGICALCAPS.COM THE USER AGREES TO ABIDE BY ALL OF OUR POLICIES. THANKS.